Refund policy
Return & Refund Policy
We offer a 7-day return policy from the date of purchase. If more than 7 days have passed, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, the item must:
- Be unused and in the same condition as received
- Be in its original packaging
Exchanges
If you receive a defective, damaged, or incorrect item, you are eligible for a free exchange.
Please contact us within 7 days of receiving your order.
Once we receive and inspect the returned item, we will notify you via email. Your replacement will be delivered within 4–5 working days at no additional cost.
Refunds
If you receive a defective, damaged, or incorrect item, you may request a return within 7 days. Refunds are only applicable if the item is returned in its original condition.
A 20% service fee will be deducted from the total refund amount to cover delivery, handling, and packaging costs.
Late or Missing Refunds
If you haven’t received your refund:
- Please check your bank account again
- Contact your bank or payment provider, as processing times may vary
If you still need assistance, please contact us at:
sevenphonestorepk@gmail.com
Sale Items
Only regular-priced items are eligible for refunds.
Sale or discounted items are non-refundable.
Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- If a refund is issued, return shipping costs may be deducted from the refund
Delivery times for exchanged items may vary depending on your location.
How to Start a Return
To initiate a return or exchange, please email us at:
sevenphonestorepk@gmail.com
We will provide you with the return instructions and address.